Frequently Asked Questions

All our hospitals are accredited by National Accreditation Board for Hospitals & Healthcare Providers (NABH), India’s premier hospital accreditation system. Typically, only the best 1% of the hospitals in any city can qualify for it. In addition to this, a dedicated Clinical Exellence and Quality Assurance team routinely monitors the existing hospitals on 200+ healthcare parameters.

Our hospitals are fully equipped with best in class infrastructure, advanced surgical procedures, medical staff, and clinical processes to ensure your well-being.

Upon your visit to any of our hospitals, please feel free to ask our team to show you the latest certificate!

An Luminosa Care is like your good friend at the hospital who will guide you throughout your healthcare journey.

Right from registration, lab tests to discharge formalities, our Luminosa Care are well-trained to make you comfortable at the hospital.

He/She can help answer questions that you might fight difficult to ask the doctor, or arrange for a follow-up consultation in case you feel you need more clarity.

If you aren’t satisfied with your first consultation, your Luminosa Care will assist you with more relevant specialists to consult till you’re satisfied.Our Ayu Mitras treat your health as a priority, and do everything to make your hospital visit hassle-free!

Yes, we welcome patients from all geographies. Just contact us with all your details and give us a call at +91 000-000-0000 or visit our website contact@LuminosaCare to ask any questions that you have.

We accept all major insurance plans both government and private.We have tied-up with 100+ Insurance Service Providers that can assist you financially with your treatment. If your policy allows for cashless treatments, our hospitals would provide that as well.

We are empanelled with all major government schemes including CGHS, ECHS and Ayushman Bharat.We at Ayu Health believe that your treatment should be the only thing on your mind, hence we have introduced cardless 0% EMI facility too for easy financing options. Please contact our support or speak to your Ayu Mitra to get more details.

We commit the price of your treatment even before you get admitted! We have a strict ‘transparent price range’ policy wherein we promise 100% Fixed Price Packages. No hidden charges, no surprises and no “out of pocket” expenses for all surgical procedures.

This typically includes:

  • Hospital admission charges

  • Surgery charges including surgeon fees, anaesthetist fees and OT charges

  • Standard pre-surgery pathology and radiology diagnostic tests

  • Hospital stay

  • Cost of drugs consumed during stay at hospital

  • Medicines at discharge

Typical exclusions:

  • Cost of transportation to and from hospital

  • Room upgrades

  • Cost of implants

These will be informed to you before hand.

To know more, contact our support center, call us on +91 636-610-0800 or visit our website contact@ayu.health to get all your concerns addressed.

Along with performing elective procedures, Ayu Health handles all types of medical emergencies too.

During an emergency, timing is critical. Even a few seconds are valuable. Luminosa Care Hospitals offers 24 X 7 ambulance services that can get you to an Luminosa Care Hospital in the shortest time possible.

Yes, you are welcome to request a free second medical opinion from one of our experienced specialists for any illness.

Our doctors keep track of your pathology results, post-operative report (if you had surgery previously), discharge summary (if you had previously been hospitalised for the disease), current treatment, and medication regimen, and they will advise you on the necessary or new treatment course moving forward.

Please let your Luminosa Care know about your concern and they will assist you with it.

Upon booking a consultation, our medical coordinators take note of your symptoms and assign you an expert Doctor most eligible to treat you based on the issues.

Our Doctors at Ayu Health are well experienced with an average of 15+ years of medical experience in 50+ specialities and come from well-known institutions.

Yes, we provide online doctor consultations too! Patients can now contact us on +91 000-000-0000 and based on the symptoms, a doctor would be assigned for online video consultation anywhere, at any time, according to the available slots.

Our doctors provide the medications and diagnostics after thorough consultation.

We at Luminosa Care make sure that we onboard only the top notch hospitals that have a reputation of being the best in town with latest technology, advanced procedures and world-class facilities. The hospitals need to go through NABH accreditation and maintain the score during regular audits.

We have a huge network of over 140+ hospitals with 3000+ experienced specialists in more than 50 specialties. At the hospital you will meet an Luminosa Care who will help you with every need of yours.

Luminosa Care also audits the hospitals on a regular basis on 200+ parameters to ensure the quality standards are maintained, keeping your healthcare as our utmost priority.